EditWise – FAQ (Frequently Asked Questions)

Frequently asked questions

Will switching to EditWise be complicated for my team?

Not at all. EditWise was designed specifically to be intuitive and easy to use, even for people who aren’t “tech-savvy.” Most teams are comfortable within minutes.

On top of that, we’re continuously improving the platform based on user feedback, so it keeps getting even simpler and more powerful over time.

Can I migrate my existing projects from Trello, Asana, or spreadsheets?

While automatic imports aren’t available yet, most teams find that setting up projects in EditWise is surprisingly quick — and far more structured for video workflows than general tools.

Because our system is optimized for video editing tasks, you’ll end up with a cleaner, more organized setup that saves time in the long run.

How long does it take to get everything fully up and running?

Just minutes. Once you sign up with your email, you can start adding clients and projects right away.

There’s no steep learning curve - you’ll be managing your first projects almost instantly.

Is EditWise worth the price compared to the tools I already use?

Absolutely. Instead of juggling multiple tools like Trello, Asana, Toggl, or Clockify, EditWise combines project management, client collaboration, time tracking, and finance tracking into one platform.

For the price of a single tool, you get everything your agency needs - all in one place.

Is my data and my clients’ data completely safe and secure?

Yes. We use modern, enterprise-grade security protocols, and all sensitive data is fully encrypted. Your projects and client information are protected at the highest standard.

What happens if EditWise goes down - do I lose access to my projects?

Your files and content are safely stored in the cloud, hosted on Microsoft’s secure servers.

While downtime is extremely unlikely, in the rare event of an issue, your content remains safe and accessible.

What if my agency grows - will pricing scale out of control?

No worries. Our pricing is transparent and predictable. The only potential adjustment is if you need additional storage as your library grows, but all core features remain fully available - no hidden costs, no surprises.

Do I need to pay extra for client access or feedback features?

Not at all. Client access and video feedback are included with every plan, because we believe collaboration should be seamless, not an add-on.

Do clients need to learn a new tool just to give feedback?

No. Clients simply click, watch the video, and leave comments directly on it. It feels natural and effortless, so they don’t need to “learn” anything new.

Will my team resist using yet another project management app?

Teams often feel hesitant at first, but once they see how EditWise is tailored for video editing - with boards, tasks, video segments, and deliverables that actually make sense for their workflow - the resistance quickly fades.

To make onboarding even smoother, we provide tutorials and resources to help your team feel confident right from day one.

What kind of support do I get if something goes wrong?

You’ll never be left on your own. Our support team is ready to help - whether through our in-app contact form or direct email.

We respond quickly so you can stay focused on your projects without delays.

What if EditWise doesn’t work for me - do you offer a trial or refund?

Yes. We offer a 30-day, no-questions-asked money-back guarantee.

Try EditWise risk-free, and if you don’t find it valuable, just let us know and we’ll issue a full refund.